Refund policy
At Zebaniyat, we take great care in packing and delivering your order. Please read our return, refund and cancellation policy before making a purchase.
Cancellations
Orders may be cancelled before they have been shipped. Once an order has been dispatched, cancellation may no longer be possible.
To request a cancellation, please contact us as soon as possible with your order number and registered contact details.
Returns
We accept eligible return requests within 7 days of delivery.
To be eligible for a return, the product must be unused, unopened, undamaged and in its original packaging with all tags, labels, accessories and seals intact, wherever applicable.
For hygiene and safety reasons, opened, used or unsealed cosmetics, personal-care, beauty and hygiene products cannot be returned unless the product received is damaged, defective, incorrect or otherwise eligible under applicable law.
Customized, personalized, made-to-order and certain handmade products are not eligible for return unless they arrive damaged, defective or incorrect.
Damaged, Defective or Incorrect Products
If you receive a damaged, defective or incorrect product, please contact us promptly after delivery and provide your order details along with clear photographs or videos of the product and packaging.
After verification, we may offer a replacement or refund, as appropriate.
Refunds
Once an eligible return or refund request has been approved, the refund will be initiated to the original payment method.
Refund processing times may vary depending on the bank, card issuer or payment service provider. Please allow approximately 5–10 business days after the refund has been initiated for the amount to reflect in your account.
Original shipping charges, where applicable, may not be refundable except where the return results from a damaged, defective or incorrect product or where otherwise required by applicable law.
Return Shipping
Where a return is due to an incorrect, damaged or defective product supplied by us, we will provide appropriate assistance regarding return shipping.
For other eligible returns, return shipping charges may be borne by the customer unless otherwise stated.
Non-Returnable Items
Certain products may not be eligible for return, including:
* Opened, used or unsealed cosmetics, beauty, personal-care and hygiene products
* Customized, personalized or made-to-order products
* Products damaged due to misuse or improper handling
* Products returned without their original packaging, labels, tags or accessories
* Items specifically marked as non-returnable on the product page
* Any other products that cannot reasonably be returned due to their nature, subject to applicable law
Contact Us
For cancellations, returns or refunds, please contact Zebaniyat through the contact details provided on our website.
Please mention your order number when contacting us so that we can assist you efficiently.
Zebaniyat reserves the right to review each return or refund request in accordance with this policy and applicable Indian law.