Terms of service
Welcome to Zebaniyat. These Terms of Service govern your use of our website and your purchase of products from us. By accessing our website, placing an order, or using our services, you agree to these Terms.
1. General
Throughout these Terms, “Zebaniyat”, “we”, “us” and “our” refer to Zebaniyat and the business operating the online store.
We reserve the right to update, modify or discontinue any part of our website, products or services, subject to applicable law.
2. Products and Services
We make reasonable efforts to display product descriptions, photographs, colours, specifications, sizes, quantities and other information accurately.
Actual colours and appearance may vary slightly depending on your device, screen settings, photography, lighting and the handmade or natural characteristics of certain products.
We reserve the right to modify our product range, pricing and availability without prior notice, subject to orders already accepted and applicable law.
3. Orders
By placing an order, you confirm that the information provided by you is accurate and complete.
An order is subject to acceptance and product availability. We reserve the right to cancel or refuse an order where reasonably necessary, including in cases of pricing errors, suspected fraudulent transactions, incorrect information, stock unavailability or other legitimate reasons.
If payment has already been collected for an order that we subsequently cancel, an applicable refund will be initiated.
4. Pricing and Payments
All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.
Applicable taxes, shipping charges or other charges, if any, will be displayed during checkout or otherwise communicated as required.
Payments may be processed through authorised third-party payment service providers. We do not directly control the processing systems of such payment providers.
5. Shipping and Delivery
Orders will be shipped to the delivery address provided by the customer.
Estimated delivery periods are estimates and may be affected by courier operations, weather, public holidays, remote locations, regulatory restrictions and circumstances beyond our reasonable control.
Please refer to our Shipping Policy for further information.
6. Cancellations, Returns and Refunds
Eligibility for cancellations, returns, replacements and refunds is governed by our Return and Refund Policy, subject to applicable law.
Customers are encouraged to review that policy before placing an order.
7. Product Use
Customers should read all labels, instructions, ingredients, warnings and usage information supplied with a product before use.
Cosmetic, beauty and personal-care products should be used only as directed. Individual experiences may vary.
Nothing on our website should be interpreted as medical advice, diagnosis or treatment.
8. Intellectual Property
Unless otherwise stated, the Zebaniyat name, branding, logos, website design, photographs, graphics, written content and other original materials are owned by or licensed to the business operating Zebaniyat.
Such material may not be copied, reproduced, distributed or commercially exploited without appropriate permission, except where permitted by law.
9. Prohibited Use
You must not use our website or services for unlawful or fraudulent purposes, interfere with the security or operation of the website, attempt unauthorised access, transmit malicious software, or infringe the rights of Zebaniyat or any third party.
10. Third-Party Services
Our website may use third-party services including payment gateways, shipping providers, analytics services and e-commerce technology providers.
Your use of certain third-party services may also be subject to their respective terms and policies.
11. Limitation of Liability
To the maximum extent permitted by applicable law, Zebaniyat will not be responsible for indirect or consequential losses arising from the use of our website or products.
Nothing in these Terms is intended to exclude or restrict any liability or consumer right that cannot legally be excluded or restricted under applicable Indian law.
12. Privacy
Personal information collected through our website is handled in accordance with our Privacy Policy and applicable requirements.
13. Governing Law
These Terms are governed by the laws of India. Any dispute will be subject to the jurisdiction of the competent courts applicable to the business, subject to applicable consumer-protection laws and other mandatory legal provisions.
14. Changes to These Terms
We may update these Terms from time to time. The version published on our website will constitute the current Terms of Service.
15. Contact Us
Questions regarding these Terms of Service may be submitted through the contact details provided on our website.