Shipping policy
At Zebaniyat, we aim to process and deliver orders safely and within a reasonable timeframe. Please review the following shipping information before placing your order.
Order Processing
Orders are generally processed and dispatched within 1–3 business days after successful order confirmation.
Orders placed on Sundays, public holidays or during exceptionally busy periods may require additional processing time.
Customized, personalized, handmade or made-to-order products may require additional preparation time. Where applicable, an estimated timeframe will be mentioned on the product page or communicated to the customer.
Estimated Delivery Time
After dispatch, orders within India will generally be delivered within approximately 3–7 business days.
Delivery to remote or difficult-to-service locations may take longer.
Therefore, customers should generally allow approximately 4–10 business days from order confirmation to delivery, depending on the destination and product.
These timelines are estimates and not guaranteed delivery dates.
Shipping Coverage
We currently ship to serviceable locations within India.
Availability of delivery to a particular PIN code depends on our courier and logistics partners.
Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before the customer completes the order.
From time to time, Zebaniyat may offer free or discounted shipping as part of promotional offers.
Order Tracking
Where tracking is available, customers may receive shipment tracking information after their order has been dispatched.
Tracking information may take some time to become active after the shipment is handed over to the courier partner.
Delivery Delays
Delivery may occasionally be delayed because of circumstances beyond our reasonable control, including severe weather, transportation disruptions, public holidays, courier delays, strikes, natural events, regulatory restrictions or other unforeseen circumstances.
We will make reasonable efforts to assist customers with delayed shipments.
Incorrect or Incomplete Address
Customers are responsible for providing a complete and accurate delivery address, PIN code and contact information when placing an order.
Zebaniyat will not be responsible for delays or failed deliveries resulting from incorrect or incomplete information supplied by the customer.
Additional shipping charges may apply if an order must be shipped again because incorrect delivery information was provided.
Damaged Packages
If a package appears significantly damaged or tampered with at the time of delivery, customers should document the condition of the package wherever reasonably possible.
If an item received is damaged, defective or incorrect, please contact us promptly with the order number and photographs or videos of the product and packaging.
Such requests will be handled in accordance with our Return and Refund Policy.
Undeliverable or Returned Shipments
If a shipment is returned to us because delivery could not be completed, we may contact the customer regarding reshipment or other available options.
Additional shipping charges may apply for reshipment where the failed delivery resulted from incorrect customer information or repeated unsuccessful delivery attempts.
Contact Us
For questions concerning shipping or delivery, please contact Zebaniyat using the contact information provided on our website and include your order number wherever applicable.